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Frequently Asked Questions

If your question is not addressed below, please send us an email at customerservice @ highhanddesigns.com where your question can be answered promptly.

NOTE: to reduce spam we have added spaces in all our email address on this page. Please remove the spaces when you send your email.


PAYMENT OPTIONS

What payment methods do you accept?

Am I going to be charged sales tax?


SHIPPING AND HANDLING

What is your shipping policy?

Will you ship outside the United States?

Can I expedite or express my order?


RETURNS AND EXCHANGES

What is your return / exchange policy?


MERCHANDISE QUESTIONS

What size shirt should I buy?

What if I order the wrong size?

Do your signs and framed art pieces come ready to hang?

How often do you add new products?

Can I customize a product?


PRIVACY AND SECURITY


How secure is it to order online?

What is your privacy policy?


OPPORTUNITIES

Do you have an Affiliate Program?

Do you Wholesale your products to retailers?

Do you offer Drop Shipping?


MISCELLANEOUS

I received a coupon code, how do I use it?

How can I contact you?


PAYMENT OPTIONS

What payment methods do you accept?

You may order online, by phone, fax, or mail.

Online:
High Hand Designs accepts MasterCard, Visa, American Express, and Discover cards. Plus, we accept PayPal, Personal Checks, and Money Orders. We take the security of your transactions seriously. Click HERE to view our security policy.

By Phone:
Toll Free 1-888–443–7676
Direct 1-812-490-6234
(9am – 5pm CST, Monday thru Friday)

Personal Checks and Money Orders:
Our online store makes it easy to pay us with a check or money order.

1. Select the items you wish to purchase and proceed to the checkout.
2. Upon checking out you will see the option to pay via check or money
orders.
3. Select one of these options and click submit.
4. You will receive an email receipt for your order. This email will contain
your order details and the total cost.
5. Use your order total and make your check or money order payable to
"High Hand Designs, LLC" then send orders to the address listed
below.


Note: Personal check orders may be held up to 14 days to clear. Make sure your personal check includes your name, street address, and daytime phone number.

Send all payments to:

High Hand Designs
Attn: Sales Department
5200 Woodridge Drive
Newburgh, IN. 47630

SORRY WE CAN NOT ACCEPT COD OR CASH


Am I going to be charged sales tax?

Only Indiana residents will be charged a 6% sales tax.

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SHIPPING AND HANDLING

What is your shipping policy?

The High Hand Designs shipping charges and policies are as follows:

Upon adding an item(s) to your cart you can view real time shipping quotes and options for you order.

We offer our customers thier choice of USPS Priority Mail or serveral FedEx/UPS shipping options.

  • We recommend using -Priority Mail for lighter weight items (shirts/posters) and FedEx/UPS for heavier items (signs)
  • High Hand Designs uses FedEx/UPS/DHL to fill our ground, overnight and second day shipping needs.
  • By using our real time UPS rates please note that your order may arrive by any of our approved carriers.
  • NOTE: A few select items will ALWAYS ship via a set carrier.
  • Paintings always ship USPS Priority - insured and with delivery confirmation
  • Personalized Items always ship via UPS/FedEX - insured and with tracking number


Will you ship outside the United States?

Yes - We ship to most countries. Just place your order on our website. Once you place an item in your cart you will then be able to see your ship rates and options.

Can I expedite or rush deliver my order?

We do offer FedEx/UPS overnight and 2nd day shipping options. Note speeding up your shipping does not affect a personalized items production time, only the delivery once production is complete.

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RETURNS AND EXCHANGES
What is your return / exchange policy?

The quality of our products and your buying experience are our greatest concerns.

If you are not satisfied, you may exchange item(s)** within 30 days of receipt for a product of equal or lesser value. All exchanges are subject to availability and we reserve the right to limit exchanges. Sorry, all transactions are nonrefundable.

**Note: Personalized pieces, Artwork, and limited editions may have separate return policies. These will be listed right on the individual product pages.

Pack your return and send it to High Hand Designs. We cannot accept C.O.D.’s. 

HIGH HAND DESIGNS LLC
ATTN: RETURNS
5200 WOODRIDGE DRIVE
NEWBURGH, IN  47630

For a printable copy of our return slip click HERE.

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MERCHANDISE QUESTIONS
What size shirt should I buy?

All men’s T-shirts are your standard size T-shirts. Women’s shirts can run slightly smaller, so please order accordingly.


What if I order the wrong size?

You can always exchange unworn/unwashed shirts for a different size. See our return/exchange policy.

Do your signs and framed art pieces come ready to hang?

All of our signs come ready to hang with pre-drilled holes, eyelets or keyholes. We do not include mounting hardware such as nails or clips.

How often do you add new products?

ALL THE TIME! Please check back often to see the lasted industry leading poker apparel and décor. Click here to bookmark us. If you would like to join our newsletter please let us know by emailing us at
newsletter @ highhanddesigns.com. By doing so you will be alerted to when our new products will launch, and receive offers exclusive to newsletter subscribers.

Can I customize a product?

You can personalize select pub signs for yourself or as a gift. These items are clearly marked with the online store.

We have and will gladly personalize our T-shirt designs with the name of your tournament, casino, or club. Minimum quantities apply.

Contact us at sales @ highhanddesigns.com for details.

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PRIVACY AND SECURITY
How secure is it to order online?

High Hand Designs uses the latest in technology to ensure your transactions are secure and your data is protected. Our site becomes secure the instant you begin your check out phase of shopping with us.

High Hand Designs owns a COMODO InstantSSL Pro certificate.
COMODO InstantSSL Pro Certificates use the latest and most
secure 128-bit encryption technology developed. They support
1024-bit key lengths and 128-bit SSL connections for 128-bit SSL
compatible web servers and 128-bit SSL web browsers.
Why is SSL (Secure Sockets Layer) important? It is an encrypted link
between our site and your browser. Once the link is established all
communication between our server and your browser will remain
confidential.
SSL activates your browsers "LOCK" icon, indicating that you are
currently protected by an SSL encrypted session and that all data
is protected and secure.
  (As seen by users of Internet Explorer)
Authentic Trustlogo is a smart icon that is placed on our pages that
identifies the site is legitimate, authentic, and validated via an active
call to COMODO.com.
You can just place the cursor over the Authentic TrustLogo to get a
pop up seal with our company and SSL Certificate details, or click any
time on the Authentic TrustLogo to get our company's identity
confirmed.

What is your privacy policy?

High Hand Designs is extremely sensitive to our customer’s personal information.

It is necessary we gain certain facts in regards to our customers,
when they make purchases with us, in order to complete the financial transactions.
High Hand Designs will not sell, share, or rent any personal
information you provide us to others outside of completing your
transaction with us.
Information we gather from you is strictly confidential.

This is a matter we take very seriously.

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OPPORTUNITIES
Do you have an Affiliate Program?

Yes we do. Click here to find out more.

Do you Wholesale your products to retailers?

Yes we do. Click here to find out more.

Do you offer Drop Shipping?

Yes we do. Click here to find out more.

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MISCELLANEOUS
I received a coupon code, how do I use it?

Once you have selected the item(s) you wish to purchase, simply proceed with the check out process. Upon selecting your method of payment you will see a location to enter your coupon code. You will see that your discount has been subtracted from your total before you submit your order.

How can I contact you?

Visit our Contact Us page to see how to reach us.

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